Terms and Conditions

Ozoon operates this website and the related services, including real-money casino games, poker, sportsbook offers where available, promotions, and player support.

These conditions of use apply to your access to, and use of, the Ozoon website, any subpages, the player account you create, and any services offered through the platform. By registering an account, making a deposit, claiming a bonus, or playing, you agree to follow these site terms.

This page is written to set clear expectations around how the platform works, what we ask from players, and what you can expect from us in return.

Who Can Use Ozoon (Adults Only)

Ozoon is intended for adults only.

To use the platform, you must be at least the legal gambling age in your location, and you must be legally allowed to participate in online gambling under the laws that apply to you. It is your responsibility to confirm that online gambling is lawful where you are located before you register, deposit, or play.

Ozoon may restrict or block access in certain countries, states, territories, or regions, and we may change availability when legal, compliance, or risk requirements require it.

Account Setup Rules That Keep Play Fair

When you create an account, you agree to provide accurate, current information and to keep it up to date. This includes details such as your name, date of birth, address, email address, and payment information.

Your account must be registered in your own name, and you may only create and use the number of accounts permitted by Ozoon. In most situations, this means one account per person, household, device, or shared network environment where appropriate. If duplicate or linked accounts are identified, Ozoon may limit, suspend, or close them to protect fairness and platform integrity.

Verification and Identity Checks (KYC)

To protect players and meet compliance standards, Ozoon may request documentation or additional information to verify your account. This can happen at registration, at deposit, before a withdrawal, or at any other time when reasonable checks are required.

Verification may include confirming one or more of the following:

• Identity and age
• Address and residency
• Payment method ownership
• Source of funds or transaction context, where required
• Account security and risk checks

If verification is incomplete, unclear, or fails, Ozoon may restrict certain features (such as withdrawals or bonus eligibility) until the review is completed.

Your Player Account: Security and Personal Use Only

You are responsible for keeping your login details confidential, including your password and any two-step security methods you enable. Any activity conducted through your account is treated as authorized by you.

Your account is personal. It may not be shared, transferred, sold, or used on behalf of another person. This includes letting a friend or family member place bets for you, play from your wallet, or claim promotions through your account.

If you believe someone has accessed your account without permission, you should contact support as soon as possible so we can help you secure it.

Deposits, Withdrawals, and Account Balances

Ozoon supports multiple payment methods, which may include options such as bank transfer, Visa, MasterCard, Interac, and cryptocurrency networks like Bitcoin, Ethereum, Litecoin, Tether, and Bitcoin Cash. Availability, limits, fees, and processing times can vary by location, verification status, and the chosen payment method.

Key points to expect:

• Deposits are typically credited when the payment is confirmed by the relevant provider or network.
• Withdrawals may require review before approval, especially for first-time cashouts, large transactions, unusual activity, or where bonus terms apply.
• Ozoon may perform reasonable security, fraud-prevention, and compliance checks before processing transactions.
• Balances shown in your account may be updated to correct obvious errors, reversed transactions, chargebacks, or confirmed technical issues.

If you request a withdrawal while an active bonus is still attached to your account, bonus terms may affect what is eligible to cash out. In many cases, an early withdrawal means you forfeit the bonus and any bonus-linked winnings.

Bonus Rules Made Simple (Read the Promo Details First)

Bonuses, free spins, and promotions are optional offers, and they come with additional bonus terms. When you opt in, you agree to the specific rules shown on the promotion and any related pages, including eligibility requirements and playthrough conditions.

Common conditions you may see include:

• Minimum deposit requirements (for example, $20 on certain offers)
• Wagering requirements (playthrough) on deposits, bonus funds, and free spins winnings
• Time limits to use the bonus (often up to 180 days for many casino offers, and shorter for certain poker offers)
• Game restrictions (for example, Craps may be excluded from contributing to wagering)
• Maximum conversion or withdrawal limits on bonus-based winnings, where stated
• “Sticky” bonus behavior, meaning bonus funds are not withdrawable until wagering requirements are met

A few examples of how bonus terms may work on Ozoon (where available at the time you claim):

• Casino welcome offers may require 25x wagering on the deposit and bonus amount, and a separate wagering rule may apply to free spins winnings.
• Free spins may be tied to a specific slot, such as “Gods of Luxor,” and may carry a set value per spin (for example, $0.20 each).
• Some sports bonuses may require 5x wagering on the deposit and bonus amount.
• Poker bonuses may be earned through rake or fee-based points and may expire sooner (for example, within 30 days).

Promotions can also be restricted by location. For instance, some offers may be limited to players in Canada, excluding Quebec, depending on the promotion.

Ozoon may cancel, adjust, or remove promotional offers if we reasonably believe a promotion is being misused, claimed in error, or accessed in a way that conflicts with the platform rules.

Game Access, Feature Availability, and Platform Updates

Ozoon aims to provide consistent access to games and services, but availability can vary based on factors such as your device, internet connection, location, software provider updates, maintenance windows, and technical issues.

Ozoon may add, remove, suspend, or limit games, payment methods, promotions, or features at any time. This includes changes driven by licensing, compliance needs, third-party provider availability, or product updates.

Fair Play Standards and Prohibited Behavior

Ozoon is built for entertainment-based play under clear, fair rules. You agree not to use the platform in ways that harm other players, the operator, or the integrity of the games.

Prohibited behavior may include:

• Using the site for unlawful purposes
• Providing false, misleading, or stolen identity or payment details
• Fraud, collusion, or coordinated play intended to exploit the platform
• Chargeback abuse or attempting to reverse legitimate transactions to avoid payment
• Bonus abuse, including creating multiple accounts or using tactics designed to bypass promo limits
• Attempting to manipulate game outcomes, platform systems, or promotional mechanics
• Using unauthorized software, scripts, bots, automated play methods, or tools that interfere with normal gameplay
• Allowing another person to access or use your account

If you are unsure whether a specific behavior is allowed, it is safer to ask support before you act.

When Ozoon Can Restrict Service (And Why)

To keep the platform safe and balanced, Ozoon may take reasonable action when there is a strong basis to believe the rules have been broken, verification is incomplete, or misuse may be occurring.

Actions may include:

• Limiting access to certain features (such as bonuses or withdrawals)
• Freezing transactions temporarily while reviews are completed
• Suspending or removing promotional eligibility
• Closing or suspending accounts where necessary to protect the platform and players

Any such steps are intended to be proportional to the situation, and focused on fairness, security, and compliance.

Handling Errors, Glitches, and Interrupted Sessions

From time to time, technical issues can occur. This may include game malfunctions, interrupted sessions, incorrect display of balances, pricing or paytable errors, bonus crediting issues, or delayed updates after a transaction.

If an obvious mistake or technical error affects your account, bets, or results, Ozoon reserves the right to correct the error and to address the outcome in a fair, reasonable way. This can include adjusting balances, voiding bets placed during a confirmed malfunction, or correcting bonus crediting where an error occurred.

Responsible Gaming: Keep It Fun and In Balance

Gambling should be treated as entertainment, not as a way to make money. You are responsible for choosing limits that fit your budget, your comfort level, and your life.

Ozoon encourages players to use responsible gaming tools where available, such as deposit limits, time-outs, or self-exclusion. If you want extra support, you can also review our resources on the Responsible Gaming page.

Intellectual Property and Acceptable Site Use

The Ozoon website, including its design, branding, text, graphics, and software elements, is owned by Ozoon or used under license from our partners and licensors.

You may not copy, reproduce, republish, distribute, or commercially exploit site content without written permission, except for normal personal use required to access and use the platform.

Third-Party Game Providers and Linked Services

Some games, payment processing tools, identity verification services, and technical systems are provided by third parties. This includes casino software and game content from external studios and platforms.

Because these services rely on external providers, parts of the platform may occasionally be limited, delayed, or unavailable. Where third-party terms apply (for example, payment networks or wallet providers), you are also responsible for following their rules.

Limits of Responsibility (Liability) in Plain Language

Ozoon works to deliver a secure, reliable service, but we cannot accept responsibility for losses or damages caused by circumstances outside reasonable control, including:

• Internet or device issues on the player’s side
• Unsupported devices, outdated operating systems, or browser incompatibilities
• Service interruptions due to maintenance, software updates, or technical failures
• Third-party outages or delays (such as payment networks or game providers)
• Force majeure events, such as major infrastructure failures, natural disasters, or other events beyond operational control
• Misuse of the platform, or breaches caused by sharing account credentials

Nothing in these service terms limits any rights you may have under laws that apply to you, where such rights cannot be excluded.

No Promises of Uninterrupted Service

The website, games, and related services are provided on an “as is” and “as available” basis.

Ozoon cannot guarantee uninterrupted access, constant availability of every game or payment option, or error-free operation at all times. When issues occur, we aim to resolve them as quickly and fairly as possible.

Updates to These Site Terms

Ozoon may update these conditions of use from time to time to reflect changes in services, operations, legal requirements, or security needs.

The latest version published on the website applies from the date it is posted, unless a different effective date is stated. You should review this page periodically, especially before making a deposit or opting into a promotion.

Other Policies You Should Review

These site terms are part of a wider set of rules and disclosures that support safe, transparent play. Depending on how you use the platform, you may also need to review related pages, including:

• Privacy Policy
• Bonus terms shown on each promotion
• Cookie notices, where applicable
• Anti-money laundering and verification rules, where applicable

Contact Ozoon Support

If you have questions about these platform rules, your account, verification, payments, or promotions, you can contact Ozoon support through the available channels on the website or by email at “support@ozoon.eu”.

By keeping these rules clear and practical, Ozoon aims to protect players, support fair play, and maintain a secure platform. Your continued use of the website and services means you accept the current version of these terms and agree to follow them.